Terms and Conditions

USER CONDITIONS
Thank you for accessing this Website www.eleven22.com.mt .Please read these User Conditions before using this site which is operated by Eleven 22. We operate this site for the purpose of promoting and selling products supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site.

NO RELIANCE
Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

COPYRIGHT NOTICE
This site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, marks, formats, files, graphics, devices and links contained in it or linked to it (together “Content”) are protected by copyright, trade marks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection another website or publication or for direct commercial gain. Furthermore, any links to this site must be notified to and approved by us before they are created or steps are taken to create the same.

NO WARRANTY
This site and its content are provided “as is” excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or “Trojan horses” and we shall not be liable for any damage you may suffer as a result of such destructive features.

LIMITATION OF LIABILITY
You acknowledge that your use of this site and its content is at your own risk. If you are dissatisfied with this site or have any suggestions for improving the site, please contact us: info@eleven.com.mt. Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

PAYMENT
You can pay for your order by Visa, MasterCard,BOV Cashlink, HSBC QuickCash. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorized third party obtains access to your information.
If billing and delivery addresses are not the same, we may require a utility bill for confirmation.
All prices quoted on our Web Site include VAT and Ecotax.

YOUR AGREEMENT WITH US
There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card insurer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before) a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods cannot be supplied then payment will be refunded in full within reasonable time.

AVAILABILITY
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control.
Cancellation of Order Prior Delivery
If you wish to cancel your order we ask that you advise us at least 24 hours before your planned delivery date and you will receive a full refund.

DELIVERY TERMS
Delivery covers The Maltese Islands only. Unfortunately we do not make overseas deliveries. We aim to deliver all orders as soon as possible .You shall be contacted for delivery arrangements.
Delivery will be made to the address specified by you.
We shall do our best to secure delivery within 3** working days from the date of your order.
If we have any problems with your order, we will contact you to let you know what is happening and perhaps alternatives for faster delivery times.
Free delivery on purchases over Lm10/€23.29. Otherwise a Lm2/ €4.66 delivery charge will be applicable.
If our delivery people do not find anybody at the stiplulated address, we will make one attempt to contact you on the indicated phone numbers to advise you accordingly.
The delivery will then have to be called off if unsuccessful and an additional charge of Lm 2 / €4.66 will apply for a fresh delivery appointment.
This does not affect your statutory rights.
**Working days does not include Saturdays, Sundays or public holidays.

Cooling Off Period
You have 15 days cooling off period starting from date of delivery. Items are to be returned back to us by yourselves or request us to collect them against a delivery charge of Lm2/€4.66 . The goods must be returned in their orignal packing and must not have been used. When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package. All items are subject to inspection. If we receive an item that is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.

Damaged Goods
If you receive goods in a damaged condition, it is your obligation to notify us by phone or email within 24 hours from date of delivery. If no complaint is received within the specified period, then it will be considered that the appliance is to your satisfaction.

Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

Minors
We are assuming that our customers are in full control of their internet activities and cannot entertain disclaimers that orders have been carried out by minors and/or other members within the household who do not have the necessary authority.